Digital interactions transform the public service experience for both citizens and public servants. These interactions help municipalities simplify the citizen experience and engage the community, 同时在危机局势中保持公共服务的连续性. Plus, automation of recurrent tasks enables employees to focus on citizens.

Alcatel-Lucent Enterprise solutions help you offer citizens seamless access to personalized, 数字服务. Digital services enable employees to collaborate across silos, automate repetitive tasks. Our digital solutions respect GDPR as well as other data privacy requirements and are available in the cloud, 本地模式或混合模式.

转变公共服务体验

• Transform the citizen experience and engage the community with 数字服务
• 将经常性服务自动化，以提高效率
• Break silos between services and ensure continuity with digital, remote workplaces
• 确保公民和公共服务数据的安全
• 通过灵活的商业模式优化预算

提供下一代数字体验

使用彩虹与您的公民在一个安全的数字空间中互动, 哪一个用音频实现了公共服务的现代化, Videos和聊天互动从您的网站和应用程序. 与彩虹, you can simplify administrative requests and gather community feedback, 立即发出公共安全警报, 并向带有地理位置的智能服务发展, 物联网或.I.

Digital services on government websites or mobile apps simplify access to administrative procedures. 您可以使用A自动处理经常性的请求.I.的聊天机器人, citizens can request a service or notify of public damage and be sure they reach the right service. 公共服务可以更快地处理更多的请求.

一个现代化的数字化工作空间赋予了公职人员权力. Employees from the same or different departments can exchange information using voice, chat, Videos或文件. Field operators connect to operation centers in real-time and reduce on-site intervention times. In crisis situations, agents can work remotely thanks to secure access to their digital workplace.

获得市民对数据隐私和成本控制的信心

您如何确保数据隐私建立您的数字声誉. 我们的母语, secure and private-by-design solution mitigates security risks and protects sensitive information through user authentication and encrypted data flow in transit. 彩虹 servers respect cloud sovereignty and comply with the latest European data privacy regulations (GDPR and ISO/IEC 27001:2013).

Flexible options help you control public spending and respect data sovereignty. 您可以选择现成的应用程序, end-to-end solutions or platforms-as-a-service apis to integrate into existing applications or workflows. 云, on-premises or hybrid options take advantage of existing infrastructures to reduce deployment time, 成本，让你以自己的速度发展.