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Contact Center and Attendants
4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
调度控制台 Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with 调度控制台
IP桌面软电话 An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.
OmniPCX记录套件 监控, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
OmniTouch 4625 Interactive Voice Response Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
OpenTouch信息中心 Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.
软面板经理 收集, combine and display business data or contact center statistics in real-time for operational monitoring.
视觉自动服务员 In business, a telephone call is often the first point of contact. 视觉自动服务员 provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
报警通知 Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform.
彩虹应用连接器 Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the 彩虹 app connector.
Emergency Notification Server Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.
微软团队整合 Integrate your existing applications and telephony systems with Microsoft Teams for a seamless experience with Alcatel-Lucent Enterprise solutions
彩虹——开发人员 彩虹 offers developers a library of connectors to objects, 流程, and applications to customize interactions while providing relevant information.
Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, 容易安装的, intuitive notification system. It is an ideal solution for enterprises across all industries.